Vetting Process

Every direct service provider listed on AsylumConnect is vetted by our trained volunteers to be welcoming to LGBTQ+ asylum seekers and other LGBTQ+ people fleeing persecution.

Is the provider active and legitimate?
Is the provider LGBTQ+ affirming?
Is the provider accessible to asylum seekers and the undocumented community?
A provider is vetted to be all three of these things before it is listed on AsylumConnect.
We repeat our vetting process at least once every 6 months.

Our Verification Process

AsylumConnect works hard to fill our free web and mobile platform with high quality direct service providers that are useful, accessible, and welcoming to LGBTQ+ asylum seekers and other LGBTQ+ people fleeing persecution. Our trained volunteers employ a rigorous tailored verification process for all direct service providers listed on AsylumConnect. Our verification process asks three core questions: 

  1. Is the direct service provider active and legitimate?
  2. Is the direct service provider LGBTQ+ affirming? 
  3. Is the direct service provider accessible to asylum seekers and the undocumented community?

A provider must be all three of these things before it is listed on AsylumConnect. Our team answers these questions by researching and often directly communicating with each provider. Examples of things we look for include:  

ACTIVE AND LEGITIMATE

  • Does the provider have an active physical and/or web address?
  • Has the provider hosted events and/or updated online content within the current calendar year?
  • Is the provider responsive to email and/or phone outreach?

LGBTQ+ AFFIRMING

  • Has the provider confirmed by phone or email that they are willing and able to serve LGBTQ+ individuals?
  • Does the provider offer services directly to the LGBTQ+ and/or HIV+ community?
  • Does the provider employ a non-discrimination policy that includes protections for individuals of all sexual orientations and gender identities?

ACCESSIBLE TO ASYLUM SEEKERS AND THE UNDOCUMENTED COMMUNITY

  • Has the provider confirmed by phone or email that they are willing and able to serve asylum seekers, refugees, survivors of torture and/or undocumented people?
  • Does the provider offer services directly to asylum seekers, refugees, survivors of torture and/or the undocumented community?
  • Does the provider offer some or all of its services for free? And/or offer services to populations that typically lack documentation (i.e. homeless youth)?
  • Does the resource employ culturally competent specialists or emphasize culturally sensitive care?

Every provider listed on AsylumConnect has regularly updated documentation on how it affirmatively answers our three core questions. Our team also assesses additional features that we like to see in the providers we publish, including: whether or not the provider offers translation services for non-English speaking clients, and whether or not the provider employs a confidentiality policy for its services. At the end of our verification process, a provider is declared either: “verified” or “unverified.” Unverified providers are deemed ineligible (at least for the time being) for inclusion. 

Can direct service providers help to update their own organization’s information?

Yes! We encourage the direct service providers listed on AsylumConnect to register for a free attorney/law student or non-legal service provider user account in order to add and edit information about their own organization and services (see our “Get Help For Your Client” page to learn more).

All users are also encouraged to register for a free AsylumConnect user account in order to share public ratings (one to five stars) and written reviews on listed direct service providers’ profile pages to help share public feedback with other community members.

Our Re-Verification Process

We re-verify (repeat our tailored verification process described above) all of the direct service providers listed on AsylumConnect at least once every 6 months for maximum user safety and data quality control purposes.

In 2020, we shifted our resource re-verification process to account for geographic priority areas as we continue to scale our free web and mobile platform to new locations across North America.

  • “Tier 1”: Direct service providers serving “tier 1” locations are currently re-verified 6 times per year
  • “Tier 2”: Direct service providers serving “tier 2” locations are currently re-verified 4 times per year
  • “Tier 3”: Direct service providers serving “tier 3” locations are currently re-verified 2 times per year

Our trained interns now carry out the bulk of our crucial re-verifications.

With increased capacity and support, we can continue to increase the frequency of our re-verifications to ensure our resource data remains up-to-date, 24/7. (Want to help? Make a tax-deductible donation today.)

Sample Verification Features on AsylumConnect

See the blue “Verified Information” badge (as shown below) on a direct service provider’s profile page to learn more about when the provider’s information was last updated by AsylumConnect’s trained volunteers.

The green “Claimed” badge (as shown below) indicates when a profile page has been claimed by a verified representative of the organization.